Product Area

2713 Topics

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Mads DamgaardNew Participant
asked in Messages & Series

Can I have a Custom Launcher on our webapp and as default on Website?

We use Chameleon.io for our in-app onboarding, tours etc. So i want to have the intercom messenger being called from a Chameleon launcher, as a custom launcher, but when you go to our website, I just want the launcher to be displayed as default. How is that possible? Do I create a new brand style or?Further explained in video here:https://www.canva.com/design/DAFmoVxQGtE/mmsmJqJyV7ozJ_IKZmPjXQ/watch?utm_content=DAFmoVxQGtE&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink  

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11 hours ago
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Inter C12New Participant
asked in Messenger

How do I open the Messenger on a click?

I want to open the Messenger when a certain button on my site is clicked, how do I set this up?

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11 hours ago
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darshanhiranandaniNew Participant
asked in Conversations

Darshan Hiranandani - How to Restrict Outgoing Emails from a Domain with Exceptions?

Hi team I’m Darshan Hiranandani,I'm looking for some advice on implementing restrictions for outgoing emails from a specific domain while still allowing exceptions for designated accounts. Does anyone have experience with this or know the best approach to achieve it? Your insights and suggestions would be much appreciated!

1
Nathan Sudds
Expert User
1 day ago
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Eren HasipNew Participant
asked in Conversations

Is there a way to Merge Multiple Tags into One

We have multiple tags created that reference a single issue, is there a quick way to unify them as one tag?

2
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2 days ago
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Deb_SSNew Participant
asked in Workflows

User Journey Mapping (Emails)

Hi,I am rather new to this and would love to understand if I can create user journeys (emails) on Intercom? To explain this better: I want to create journeys for different segments of users basis the actions they take after signing up to our website. For example, a welcome email as soon as they join followed by a mail on day 3 if they are actively using a specific feature. 

1
Nathan Sudds
Expert User
2 days ago
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Joseph D'souzaNew Participant
asked in Conversations

Best VOIP Integration for Intercom in 2024 ?

Could anyone suggest me the best VOIP Integration for Intercom in 2024 ?

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2 days ago
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Ted NguyenNew Participant
asked in Fin AI Agent

FIN CSAT score

Hi everyone!If you are using FIN as the chatbot, I’m curious about what is the current CSAT score of your FIN profile. Ours is currently ~50%, and we are not really sure if it’s a good one. Thanks!

3
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2 days ago
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Nir FarkasNew Participant
asked in Messages & Series

Moving workflows between workspaces

Is there an easy way to duplicate/move a workflow between workspaces (test <->prod)?

4
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3 days ago
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PacoNew Participant
asked in Conversations

Using API to capture Lead Data

Is there a way for Lead data to be captured using an API? I’m a little lost and wanted to see if that is even possible.

0
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3 days ago
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Pat ThomasNew Participant
asked in Article Help Center

Can I write a help article and use it in other articles?

I want to be able to use a DITA-like structure, where we write short descriptions and then embed that content in multiple help articles. In Framemaker, it’s called Text Insets. We want to be able to easily insert that content in whatever articles it seems relevant (rather than linking to an article) and copy-and-paste doesn’t help, especially when the original content needs to be modified.

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3 days ago
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Gil LevyNew Participant
asked in Tickets

How can I fix Jira's fixVersion field to an Intercom ticket?

Using the existing Intercom integration with Jira, I find it to be lacking in functionality.For example, a support agent reports on an issue and the agent raises a customer ticket or a tracker ticket. This action triggers an automation process that creates a bug in Jira.The important link between any support platform and Jira, is the AffectsVersion and fixVersion.I need the support agent to report in Intercom on the Affected Version, which should map to the Affects Version field in Jira.In return, once the development team assigns a fix version to the bug, I require the fixVersion field in Jira to map to a Fix Version field in the Customer or Tracker ticket.Such field doesn’t exist, so I have to create it… but I see no way to map the fixVersion Jira field to any field in Intercom tickets.Appreciate any insights on this matter - or how any of you communicate the Affects Version and Fix Version between your development work to support tickets? 

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3 days ago
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Cassandra D12New Participant
asked in Contacts & Companies

How do I change users to companies?

We have the Salesforce app, and all our clients have accounts in Salesforce, but you can only sync data to salesforce accounts via companies. All our contacts in intercom are either leads or users. So how do convert users to companies in order to sync data?

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3 days ago
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Thomas Lannie-SharpNew Participant
asked in Conversations

Abandon message creation

I often find myself writing part of an email, which I then don’t want to send anyway. When I then want to write another message, the old message, the receiver, and the subject is still there. Is there a way to “abandon” message creation that deletes the message I’ve written + subject + receiver?

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4 days ago
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Artem DaduntsNew Participant
asked in Workflows

Slack Customer review notifications

I have set up customer review requests after the convo is being closed by one of the specialists, but I would like to also set up an automated Slack notification for all the conversations, where the rating given would be below 3.Is that possible and what am I doing wrong here? I receive information about all the closed convos with a review, not only the ones below Great.Also I would like the notification from Intercom in Slack to be more informative, how do I do that? 

0
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4 days ago
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xavier.ollandNew Participant
asked in Tickets

When posting a ticket to Slack, get the link to Slack back

We’re implementing tickets, and we’re pushing them to the relevant slack channels based on our products & teams involved.There’s an action in Automation to easily post to Slack, and it works like a charm but… there’s no link within Intercom to find that conversation. So if my support team wants to see if they got an answer they need to manually find the conversation or manually copy paste the Slack link.Intercom’s API don’t let us update a field in the ticket...Custom actions don’t let us map anything to the ticket…I honestly don’t understand why we don’t have a proper API support so people can connect their environment and update tickets based on activities happening in 3rd party software.

5
Nathan Sudds
Expert User
4 days ago
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Ali_hassan23New Participant
asked in Conversations

Clever Intrusions: Bypassing Security in TV Shows, Movies, and Dramas

What are some popular TV shows, movies, or dramas that portray characters using clever tactics to bypass security measures or confirmation prompts in various situations?

0
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4 days ago
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Liezl BarramedaNew Participant
asked in Surveys

Moving CSAT score to the colleague

May I ask if it’s possible to move a CSAT from one colleague to another due to a mistake of closing without last response from the original conversation owner?

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4 days ago
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Alejandro NarmonaNew Participant
asked in Conversations

Trigger custom action when creates a new conversation from Intercom

Hi, i want to trigger a custom action when we are creating a new conversation from Intercom on this screen. Once we fill the email, we’d like to trigger a custom action and retrieve data from our API. We already are using that custom action on workflows. Is it possible. In the available actions, there isn’t the option “Trigger custom action” for this screen.  

2
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5 days ago
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psamiNew Participant
asked in Messages & Series

Responsiveness in HTML emails.

I noticed that gmail strips out whatever styles are included in the style tag with the data-premailer=”ignore” attribute. Is there anyway to send emails without it being needed. All my styles are already inline I don’t need them to be moved for me. 

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5 days ago
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sebastian24381New Participant
asked in Conversations

History of notes from one software to Intercom

 Hello,we did’t start with Intercom yet. Currently our agents insert some note after having a call with our customers, like a short summary.So they write some sentences in a memo field and this will be saved in our Software. If we start in intercom we need to transfer this "history" of notes. Maybe someone can help us with the following questions:1.) How do we go about transferring these notes into Intercom? 2.) Where can we display such information in Intercom so that our agents can reproduce notes of the past? Here is a screen of notes in our current software: We would like to transfer such information in a section of this right section. Where can we arrange the notes?  Maybe someone can help us. Many thanks, Sebastian  

2
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5 days ago
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Andy PNew Participant
asked in Contacts & Companies

Using a form submission to convert a visitor into a lead

Intercom's Visitor model captures info about anonymous website browsers like pages viewed and their UTM source info. This is super valuable and if they send a message through Intercom the visitor is converted into a Lead so you can see all of that valuable info.  What I can't figure out is how to convert a Visitor into a Lead using a form submission. Intercom does not offer any form tools so the form necessarily must sit elsewhere. I am happy to use most form builders (Typeform, Google, etc). As it happens I'm currently using Unstack's built in form tool. All of these form tools allow you to create a new Lead in Intercom using Zapier but this is not connected to the Visitor so it provides none of the valuable intelligence about the person's journey before they completed the form.  Are there any ways, ideally using no code tools like Zapier, to convert a visitor into a lead when they complete a website form?  When I was exploring GoSquared they offered a method to do

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5 days ago
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Dan P12Active User
asked in Messenger

Open the messenger and automatically start a workflow

HiI’m using the web Intercom object to interact with the messenger.  I have set up an automation workflow with a few buttons for the user to choose from.  This works great when a user is “coming in cold”, but I also have parts of my web app where I know which button they will choose and so would like to skip this initial showing of the buttons and just open the messenger with the relevant workflow automatically triggered.i.e. In a similar way that you can automatically trigger a survey with Intercom('startSurvey', 123);Is this possible with workflows? Many thanks

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5 days ago
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Amy_BBNew Participant
asked in Conversations

2 profiles on FIN AI Agent

Hi thereWe have set up two profiles for the FIN AI Agent.One profile is a support bot that we’d like to show within our app and platform. The 2nd profile is a lead qualification bot that we’d like to show on our website. Currently the 1st profile support bot shows on the website as well.We’re tried various filters on “Show Fin to” and we can’t seem to get it working. Any ideas on which filters we should be using?My best, Amy

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5 days ago
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Tobias olssonNew Participant
asked in Conversations

Google Chat

We using internal communication through google chat. My question is, can we integrate google-chat messages into an separate inbox in Intercom? Any ideás? 

0
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5 days ago
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Gavin WilsonNew Participant
asked in Product Tours

Can we add a step in the product tour pointing to the chat bot?

We would like to end the product tour with a step pointing to the chatbot. Is there a way to do that?

1
Nathan Sudds
Expert User
5 days ago
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