Hi, Im currently collecting customer satisfaction by querying all the individual conversations and making the calculation myself. It would be nice if there was direct access to pull the customer satisfaction report, but besides that the issue with pulling individual conversations is that if a users account is deleted their conversation is too, preventing me from getting perfectly accurate results. The question is, whats the best way for me to pull customer satisfaction then if i cant rely on pulling individual conversations?
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Best answer by Jacob Cox
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