I set up a webhook when a conversation is assigned to an admin (conversation.admin.assigned). It works fine and is triggered correctly when the assignment is done manually, but it is not triggered at all when it is done through inbox rules. Is this expected?
Best answer by Weibin Z
View originalIn Intercom’s terminology, admins are the same thing as teammates so the conversation.admin.assigned webhooks when taken literally means whenever a teammate assigns a conversation. When assignment is done through rule, it is considered a bot assignment so the webhook won’t trigger.
As a workaround, have you considered using a Custom Action to achieve the same result?
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