Hello, I have an integration which listen for admin’s reply to the conversations. When admin sent reply the service receive conversation.admin.assigned webhook. When I assign chat to Fin, I see on app.intercom.com that Fin sent a message to the chat, but I don’t see a related webhooks in the logs.
Is there dedicated topic for Fin replies?
Best answer by Ebenezer.Laleye
View originalHi
The only webhook topic available for Fin and automations is content_stat.custom_bot
This topic will include the following data in the payload 👇
- receipt
- goal_success
- reply
- completion
That being said, the content.stat topic doesn't function like conversation.admin.replied- in that every Fin reply won't be captured. Instead a general overview of the stats will be included. I'll go ahead and pass the ability to include Fin replies in the admin.replied topic as a feature request to the product team ✍️
Let me know if you any questions on that! 🙏
Hello Ebenezer, thanks you very much. Looking forward for the updates.
Is there any page with changelog to monitor for changes? Perhaps other way to get dev-related updates?
Hi
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there. 👀
Hello 👋
After publishing the Telegram app on the Intercom App Store, we received a few reports about missing support for FIN. We understand that FIN brings a lot of value for businesses, but our channel can’t support it well without a webhook with FIN replies.
We’re also looking forward to start using this app. Yet without abovementioned fix we won’t be able to 😓
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