Answered

:Automatic Email Sending with Intercom Integration

  • 30 June 2023
  • 1 reply
  • 39 views
V

Hello,

I would like to inquire if it is possible to send automatic emails using Intercom. Specifically, I am interested in integrating it with my API to trigger emails when a user clicks on the "Forgot password" link or to send a welcome message upon registration.

Could you please provide information on whether Intercom supports these functionalities and if there are any specific requirements or considerations for setting up such automation? Additionally, if there are any relevant documentation or resources available, I would greatly appreciate if you could share them with me.

Thank you for your attention to this matter. I look forward to your response.

Best regards, Vitor

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Best answer by Racheal 3 July 2023, 23:29

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Racheal
Userlevel 4
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Hey @VitorVargas Racheal from the support engineer team here👋 

 

Of course! There are plenty of ways to send automatic emails in Intercom. You could create stand alone emails based on audience rules that you provide, or build a Series containing your emails. In your specific case here it sounds like you’ll want to hook an event up to your forgot password button, once you send the event to Intercom you can easily use this as your email trigger:
 

 

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