How have you gone about it?
We are currently using Salesforce Service Cloud as our primary Support ticketing solution and have tried Intercom's out of the box integration.
However, its hard to get chat transcripts to sync properly to the CASE opposed to being a task with a CONTACT.
Eventually, we would like to use Intercom as an interface for customers to easily create cases on their own, as an alternative to Custom/Resolution bots and Chat based triage - which right now is very manual (as Cases are created from the Inbox by an Employee).
Also, we are looking into building out some webhooks to sync Account based details more easily, as the User centric model doesn't work well for our B2B product.
Anyone in the same boat, that may have similar use cases, that have built out a solution? Curious to hear from others.
Best answer by Titho
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