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Starting an API Integration

  • 19 July 2023
  • 2 replies
  • 83 views
A

Hello,

 

I simply need to know if it is possible to integrate Intercom's api using Google App Script. Every week, we require specific set of data, including chat participation, replies sent, customer satisfaction rate, and other data that you can see in Intercom's reports page.

 

We currently don't have an API integration system for Intercom; instead, all the data we needed on a weekly basis is manually entered onto a specific Google sheet. It would be wonderful if you could suggest further approaches so that we may begin an API integration with Intercom.

 

Thanks in advance.

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Best answer by Eden 27 July 2023, 00:58

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Eden
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Hey @Alfonso 👋 Eden from the support engineer team here.

 

I’m not familiar with Google Apps Scripts since it is a third party platform, however it looks like it should be possible to integrate Intercom with it. I found this third party article on Google that goes through some steps on how to connect Intercom to Google Sheets with Google Apps Scripts. We wouldn’t be able to support with the setup since it isn’t native functionality, but hope it helps! 

A

Duly noted. Thank you for your assistance, Eden.

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