Answered

How to Export "User Notes"

  • 24 March 2024
  • 1 reply
  • 8 views
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Problem: We want a way to export our data to CSV to see how many Jira tickets each week associated with Conversations.

We do not like Tickets or Backend tickets because they create additional objects in our inbox. Makes it cluttered (e.g., one interaction can be associated with a Conversation, Ticket and Back End Ticket--too cluttered and too much to track).

Instead, we thought to copy-paste our Jira ticket links in “User Notes” and export.

How do we do this? Or is there another way to track Jira tickets associated with Conversations?

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Best answer by Jacob Cox 30 March 2024, 23:03

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Jacob Cox
Userlevel 4
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Hi @Alison Ma !

Exporting User Notes is not currently supported. How are you currently associating a conversation to a Jira Ticket? Are you creating the Jira Ticket via a Workflow follow-up action in Intercom?

If so, you could Tag the Conversation as a follow-up action in the Workflow. Then you can filter for conversations with that Tag in our REST API in order to export all the Conversations that are associated with a Jira Ticket. You would want to use the Search Conversations call in order to do that!

Jacob | Sr. Technical Support Engineer at Intercom

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