Is there a way to show the name of agent to whom chat is assigned on messenger?
Best answer by Nathan Sudds
View originalIs there a way to show the name of agent to whom chat is assigned on messenger?
Best answer by Nathan Sudds
View originalIf you can share a screenshot or some direction on that then I'm sure we can provide more insight into what's possible.Ā
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Is this in a report or inbox view you are looking for the assignee to show or in the individual conversation view?
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Hi
We would like to say something like, āHi there, I am <assignee-name>, please let me know how can I help you?ā in the individual conversation view (messenger that is client facing).
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Iāll explain more below and you canĀ let me know if anyĀ of these feel helpful insight intoĀ what you are trying to do:
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Hi
Thanks for the clear explanation and the options that we have.
I will react out to you in case I need any further details.
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