Is there any setting where customers will see the name of an agent, but internally within our organization, we will be able to see the original name?

Hi @FundedNext 

Jennifer here from Intercom.

This is not possible. I’ll let our product team know this is a feature you’re eager for!
 
I know it may seem self explanatory, but as it's great for the Product team to be able to see why introducing particular features is so important, I'd love to know a little more on your use case here.