Answered

FIN CSAT score

  • 14 November 2023
  • 3 replies
  • 72 views
T

Hi everyone!

If you are using FIN as the chatbot, I’m curious about what is the current CSAT score of your FIN profile. Ours is currently ~50%, and we are not really sure if it’s a good one. Thanks!

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Best answer by Larissa Alberti 14 November 2023, 16:50

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3 replies

Larissa Alberti
Userlevel 3
Badge +4

Adding @Nathan Sudds @Milan @Kevin Bendixen in case they can share their experience 🙌🏻

Customer Support Specialist
G

Here I'm averaging 40%, I'd also love to know what's recommended

S

Hi there, Our average (SaaS Start-Up) is around 70% - are there any benchmarks, ideally for our industry, but some general orientation would already be helpful, too? Thx

 

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