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Issues with the Intercom Messenger in Vietnam

  • 8 February 2024
  • 1 reply
  • 56 views
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Hi, I cannot connect to my admin account in Vietnam. My company is based in France. 

I have made a research and understand that I need to change the Javascript code into api_base: 'https://[your app ID].intercom-messenger.com' 

Could you please confirm to me if this is still working as a workaround? If yes, can you show me how to change the Javascript code with screenshots, it would be much easier from my side? Because after doing this, I still cannot load Intercom.

If this solution is not working anymore, would it be possible to have another solution on this please? Thank you for your help!

Kind regards,

Phuong

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Best answer by aykut.aydin 15 February 2024, 04:25

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aykut.aydin
Userlevel 2
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Hey @Phuong HUYNH 


Thank you so much for sharing all the details above.

 

As far as I see, this method is still working. If this doesn’t work for your installation, our team will need some particular information from you regarding your workspace, so I have escalated this with the Support Engineering team as a conversation. You will receive an email from them as soon as possible.

Ayk | Support Engineer at Intercom

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