Answered

[React Native - iOS] Bug report: opening a deep link from within a conversation doesn't close the modal

  • 25 October 2023
  • 4 replies
  • 99 views
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Current behavior:

When tapping a deep link from within a conversation inside of the Intercom messenger, the modal is not closed, but the navigation is still happening in the background.

 

Expected behavior:

When tapping a deep link from within a conversation inside of the Intercom messenger, the Intercom modal should close, and the app should handle the navigation.

 

Notes:

This issue was not happening on version 5.1.2.

It’s affecting only iOS.

Tested on the following versions:

https://github.com/intercom/intercom-react-native/releases/tag/5.3.1

https://github.com/intercom/intercom-react-native/releases/tag/6.1.0

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Best answer by Hugo Alvares 7 November 2023, 03:22

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4 replies

Jacob Cox
Userlevel 4
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Hi there @Hugo Alvares !

This type of issue is best looked into by our Support team. I’ll send your question over to them. They will reach back out to you for more information via the email address that you signed up with. Just for future reference, you can always reach out Support team via the Messenger in your Intercom workspace or by writing into team@intercom.io!

Jacob | Sr. Technical Support Engineer at Intercom
Jacob Cox
Userlevel 4
Badge +5

Heads up @Hugo Alvares !

I can see that my teammate Matt has reached out to you via email a couple times, trying to help you out with your issue but you haven’t responded. If you aren’t seeing his response in your Email inbox, then you may want to look in your spam folder!

Jacob | Sr. Technical Support Engineer at Intercom
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Thank you for reaching out. It seems this issue was fixed in the latest SDK release: https://github.com/intercom/intercom-react-native/releases/tag/6.2.0

 

R

Hello,
I’m still having the issue while being on 

"@intercom/intercom-react-native": "^6.2.0",

I’m on expo and I also have my custom intercom-expo-plugin.

The links that I’m trying to open are custom URL scheme with the configuration made in react-navigation

https://reactnavigation.org/docs/configuring-links/

Let me know if I can provide you with more informations / videos of the problem.
Thanks for your help.

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