My organization has Intercom installed in our platform. We’ve attempted a number of different configurations of settings for how the tour would initiate but we can’t get it to run once it’s set live.
Example tour: https://app.intercom.com/a/apps/w5ij9e6h/outbound/tour/35642964
Best answer by bernice
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+4
Hey
I can see your Product Tour has a number of steps that are Pointers and do not have a specific CSS selector declared for it. If you Tour is unable to locate the elements specified on a page, it will not load as expected.
I would recommend implementing the following Intercom specific CSS selectors, like so:
data-intercom-target=your-specific-selectorMore on this method in this article from our Help Center 📌
For any help on specific Product Tour issues in future, you can write in to us through the Messenger!
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