Question

Trying to expand a youtube video in a pointer returns a 'full screen not available' message. How do I expand it?

  • 23 September 2022
  • 1 reply
  • 37 views
C

I have a pointer, highlighting one of our products. In the pointer, I give a quick two sentence description and have a demo youtube video embedded. When I view it, it only shows in the little thumbnail. Clicking full screen comes back with a 'full screen not available' message. How do I get it to show larger?

1 reply

P
Userlevel 1

Hey @colin l12​  👋 Paul here from Intercom Support!

 

This is actually a known issue on our end and our engineers are currently working to get this fixed. Will add this to the case and let you know when it is resolved ✅

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