Hi there,
I was wondering if anyone has created a custom report that shows a breakdown of the number of tickets that have been closed on first response but via message tags?
Cheers
Steve
Best answer by Larissa Alberti
View originalHi there,
I was wondering if anyone has created a custom report that shows a breakdown of the number of tickets that have been closed on first response but via message tags?
Cheers
Steve
Best answer by Larissa Alberti
View originalHey
Larissa here from Intercom Support.
You can create this custom report by selecting the metric “first closed conversations” and segmenting by “conversation tag” 👇
I hope this helps!
Â
That’s brilliant - thank you Larissa.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.