How can I make sure that only certain teammates show up in the Messenger at all times? Can I change who shows up here?
Best answer by Eric Fitz
View originalHow can I make sure that only certain teammates show up in the Messenger at all times? Can I change who shows up here?
Best answer by Eric Fitz
View originalIntercom automatically determines which three teammates show up in the Messenger - it’s not possible to set this manually, or select specific teams/teammates to be shown here.
For this, we only show teammates who were the first to reply to a new user conversation in the last week.
A handy workaround to get a teammate to show up in the messenger is to send a test message as an end user. Just get your teammate to reply first to a message started from your site’s Messenger!
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