How do I stop the “Need Help?” pop-up from appearing in the Messenger?

We call this “Need Help?” message discovery mode. It’s a discreet way of calling attention to the Messenger for your customers, and letting them know that they can contact you through the Messenger.

This notification can’t be turned off or edited, but only shows at certain times:

• The text bubble only appears after 6 seconds on pages where you have the Messenger installed. 
• Visitors/users will only experience this once, during their first visit of your website. 
• The text bubble will only appear for visitors/users if they haven’t opened the Messenger on that page. 
• The text bubble will only appear when a visitor/user hasn’t received a visitor/user auto message and they aren’t lined up to receive one. 
• The text bubble will only trigger to visitors/users during your office hours, when your team is available to reply.  
• If you have inbound conversations disabled the text bubble won’t show. 
• The text bubble won’t show on your Help Center.