I’ve tried selecting the option to reset my password but the email isn’t coming through. How do I resolve this?
Best answer by Eric Fitz
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Userlevel 1
- Employee
- 1631 replies
-
26 June 2020
- Answer
Make sure that the email you’ve input in the “forgot password” link is the same email address which you use to log in to Intercom. We can’t send a password reset link to an email address that’s not the same as the one you use to log in normally.
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.