What’s wrong with my Salesforce integration?

Firstly, make sure that you have the right subscription to support our Salesforce app. You’ll need to be subscribed to Messages Pro or Inbox Pro, or be on an Accelerate or Scale plan.

There are four typical reasons that prevent you from connecting your Salesforce instance with your Intercom workspace.

• Salesforce hasn't connected to Intercom - this happens if you exit the installation process before completing all steps.
• The OAuth token is manually removed within Salesforce - if the OAuth token for Intercom is removed from Salesforce, the integration will stop working.
• You've used all four Salesforce OAuth tokens - Salesforce only allows a single user to connect four apps to connect using OAuth tokens. To connect more apps, a different Salesforce user will need to connect the app. Read this article for more info.
• Your Salesforce API access is disabled - you'll require API access to connect Salesforce to Intercom.

We find that one of these four steps usually resolves connection issues you might be experiencing. If this doesn’t resolve it, though, our Interconnectors will be able to help!