How does the wider community approach the orchestration of interactions (email/post/chat)?
Challenges we have hit head on on include;
- Targeting the correct users at a company
- Limiting how many interactions
- Landing the next best message
- One Off Messages versus Ongoing Campaigns
- Intercom versus other systems and not bombaring your customers
- Visualising and mapping out the live touchpoints and interactions
We have come up with workarounds and ways to keep the lights on but not sure we really have solved this at scale - so keen on others experiences.
Best answer by Anonymous
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