Standard change management aside, how are y'all approaching adoption of tours? For both customers and agents / employees?
Some of our learnings;
- Customers are a bit scared to try it
- Customers will start a tour, get side tracked and leave the tour (by accident often)
- Agents do not like sharing them if they don't know how they work or if they did not build them
- Linking tours to feature releases / updates has had best results
- We do not have feature flagging or tracking as a data point so tracking tours success has been challenging
What approaches have y'all taken to drive more adoption?
Best answer by Justin W11
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