Answered

ERR_NAME_NOT_RESOLVED error message in console

  • 10 August 2020
  • 8 replies
  • 23 views
N

Hi team,

I tried to add Intercom to our single page web application with the instruction but got

ERR_NAME_NOT_RESOLVED in the console.

I searched in Help Center but not found the same issue.

How can I resolve the issue?

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Best answer by Eric Fitz 1 September 2020, 11:17

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8 replies

Eric Fitz
Userlevel 1

Hey there @nikolai​, could you share with me your website where you've tried to install the Intercom Messenger?

S

Screen Shot 2020-08-30 at 21.14.47@eric f11​  Hi Eric, I have the same issue and it appear on the intercom.com home page as well.

 

Eric Fitz
Userlevel 1

Hey @support t11​, what functionality of the Intercom Messenger isn't working as expected for you here? Or is it just that you're seeing this console error message and wondering what it's referring to?

S

Hi @eric f11​ . The Intercom Messenger didn't show at all. That's why I have to open the console to see if there is any problem and I see the console error message like that. I checked on a few site which has Intercom chat but it doesn't show as well.

Eric Fitz
Userlevel 1

What plan are you currently on i.e. which of our products do you have on your subscription?

S

I'm testing Intercom messenger and trying to see it in action in your home page: intercom.com but I couldn't open the Messenger. Please take a look at screenshot below. It's not on my site or it's not related to my subscription but it's on your home page itself.

 

Screen Shot 2020-08-31 at 23.19.12

S

Please see my comment below @eric f11​ 

Eric Fitz
Userlevel 1

Hey @support t11​, the initial question from @nikolai​ was related to their own installation of the Intercom Messenger.

 

As your question is related to something different (i.e. why can you not see the Messenger on www.intercom.com), can I ask you to ask a new question about this, and I will reply to you there?

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