Can I group conversations by attribute or tag?

  • 12 August 2020
  • 1 reply
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Userlevel 2
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Can I view certain kinds of conversations, grouped together, in real time in the Inbox?


1 reply

Userlevel 1

In your Inbox view, you'll see the option to Create view below your listed inboxes:Screen Shot 2020-08-12 at 17.57.33

From here, you can create views based on conversation attributes, such as the teammate or team which a conversation is assigned, conversation tag or the time the conversation was started.

 

For support managers, this is particularly handy to get an overview of all of the conversations on which your team are working!

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