I am merging two intercom platforms into one. How do I ensure all of the data columns of an intercom csv export, is imported into the new Intercom?
I exported the full data of a single user onto a CSV file. I IMPORTED the same CSV file after changing the email address as a test.
Most of the data did not import, like "First Seen" etc. The 6 that the imported asked for worked fine (ID, email etc) It is critical that all of the data is imported. How? Thanks!
Best answer by Eric Fitz
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Hey @mike j S, if you're importing users via a CSV file, it's expected that not all of those timestamp-based attributes will import.
If you're looking for a more accurate upload, I'd recommend creating these user records through our API - you can specify values for all users field this way!
Here's a link to our developer docs, which go into more detail about this: https://developers.intercom.com/intercom-api-reference/reference#contacts-model.
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