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Why is Zapier mapping my Company Name as Company ID?

  • 5 September 2020
  • 11 replies
  • 45 views
R

Hello! I'm using Squarespace w/ MemberSpace Plugin and using Zapier to pass user data to Intercom. It's mostly working except Company Name is coming in as Company id — any hints?

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Best answer by Roy 2 April 2021, 02:01

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11 replies

Eric Fitz
Userlevel 1

Hey @raechel​, which fields are you mapping, and how are you mapping them, from MemberSpace to Intercom when it comes to companies?

R

Hi Eric! Thanks for chiming in!

 

You can see how I've mapped it here:

Screen Shot 2020-09-08 at 10.44.50 AM

 

"Company name" is a custom field I created in the sign up flow for MemberSpace. In this example "Brommie" is the right company name. But when I go to this user account in Intercom, Company Name is "undefined" and Company id is "Brommie" which you can see here.

Screen Shot 2020-09-08 at 10.44.07 AM

 

Back in Zapier mapping - here are the two options I see:

 

Screen Shot 2020-09-08 at 10.43.35 AMScreen Shot 2020-09-08 at 10.46.05 AM

So out of these options I mapped MemberSpace to Intercom through Zapier using Custom > Company Name "Brommie".

 

I think that covers the details you asked for but let me know if not!

Eric Fitz
Userlevel 1

I think I know what might be causing this issue - are you mapping any field in MemberSpace to Company ID in Intercom, as well as Company Name?

U

Hi Eric, we're experiencing a similar issue. We're mapping the company name to the same area in Rae's screenshot. Can zapier only map to 'Company ID' with that field? Not the 'Company Name' field?

U

Hey @eric f11​, any further thoughts on this? I am trying to zap over the 'Account Name' in Active Campaign to Intercom. It goes to the 'Company ID' on Intercom, not the 'Company Name.'

 

Thank you!

Jamie

Eric Fitz
Userlevel 1

Hey @user404, in the Zap you've created, have you also specified a value for Company ID?

U

Hey Eric, thanks for getting back so fast. It doesn't appear I have the option. Just the Company option, and when the data is sent from Active Campaign to Intercom, it gets sent to the Company ID, not Company Name.

 

U

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R
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Userlevel 1
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Hi @user404​ 👋, Have you tried to use any Zapier alternatives (Like Integromat or Automate)?

 

U

Hey! I haven't! Pretty loyal to zapier but I'm down to check out the alternatives!

R
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@user404​ , What kind of services are you trying to connect via Zapier?

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