Answered

How can I test my Product Tour?

  • 7 September 2020
  • 5 replies
  • 61 views
J

How can check if `intercome product tour` is active on my site, to for example hide a modal which overlaps that tour?

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Best answer by Roy 8 September 2020, 17:34

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5 replies

Eric Fitz
Userlevel 1

Hey @jakub k​, just so I'm clear, are you asking how you can test a Product Tour to see if it's working as designed? If so, you may find this article helpful.

J

No no, i mean for example:

 

I have a page on which i have automatically showing the modals to the users, on every login. But sometime on the same page i want to run `interom product tour` which i previously prepared on intercom dashboard, and this working great. But when i have running intercom tour on this page, i want to prevent to show modal dialog which overlap current intercome tour. For that i need do check in some way that intercome tour is currently active. Something like this will be very helpfull for me

 

if(window.Intercom('isCurrentlyRunning', tourId)) {

closeModal()

}

J

Maybe there is another way to check this ?

R
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Userlevel 1
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Hi Orange Rain )

 

as I know for such integration, you need to get a product tour information via API. Currently, Intercom not supporting API for product tours.

 

This solution also requires a lot of time to develop, you need to get information about product tours and hide modals in the app.

 

There still some other ways to reach similar goals:

 

1) Display product tours once the user closes the modal.

 

For this option, all you need to do is to change the user browsing URL (once they will close modal). 

 

Example: company.com/app/ -> company.com/app/?modalclose and use this URL for product tour.

 

(This is the much easier way and requires less time to develop).

 

2) Send product tours via Intercom messenger - In this way, you need to send product tours to customers inside the Intercom messenger and they will decide when to launch it. 

 

Hope this will be helpful.

 

J

Thank you very much for your answer Roy.

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