Answered

How can I prevent teammates from seeing certain Inboxes?

  • 9 September 2020
  • 3 replies
  • 74 views
G

For our use-case it's necessary that we have a high number of agents that can *NOT* see each-other's ongoing conversations.

 

After some testing, it seems like even a user with all of its permissions switched to "OFF" can still go to inbox > See More and gain access to the inbox channels of all the other users.

 

This is problematic for our use case, where the different agents are essentially "exhibitors" on a digital event (and therefore it would be very bad if they could "spy" on each-other's lead conversations).

 

How would you proceed?

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Best answer by Eric Fitz 9 September 2020, 13:05

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Eric Fitz
Userlevel 1

Hey @glenn s​, we don't currently offer this functionality. There's no way to restrict which Inboxes can be viewed by teammates.

 

However, I do know that this is something our product team are hoping to roll out. While I don't have an exact timeline to share with you, I do know that this is planned!

R
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@glenn s​ , Finally, Intercom developed a solution for that, Now we can control access to a conversation by team

More info here: https://www.intercom.com/changes/en/-control-access-to-conversations-by-teams-or-roles-with-our-new-inbox-permission-

J

@roy s11​ unfortunately, I don't think that solution helps in this use case. For my use case, I can't even allow someone on another team to see a different team inbox or another team's teammates. Is there a way to get rid of the "see more" button? image

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