Some of my customers from mainland China have reported issues accessing the Messenger, is there a problem with accessing Intercom from there?
Best answer by Eric Fitz
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- 1631 replies
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9 September 2020
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I have seen customers using our service in China for sure. However, there are some things you should be aware of.
We have seen some speed issues with customers based in the Asia-Pacific region with our platform due to ISP problems connecting to the AWS CDN as well as geographical latency.
Blocks put in place to sites outside of China will also vary from provider to provider.
You'll need to check the latency to AWS us-east-1.
We currently host our platform entirely in this us-east-1 region.
While we do use other caching services that are more dispersed I would suggest contacting your ISP and check if they have any issues connecting to this datacenter.
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