So I have a URL that ends in "/documents" and I set up my Tour and it works with the universal link (Use your tour everywhere), but not when someone first arrives at that URL.
Best answer by Roy
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Any hints and tips for Product Tour? I can't get my to show just for the first time in a URL.
Hey @pedro h , I don't fully get it but can you just try change "ends with" to "is" (please see the screenshot).
Hey @pedro h, something that has worked really well in Show your tour automatically is setting up two URL filters -
Current page url contains 'yourapp' and Current page url contains '/documents', as starts with/ends with does not have a high success rate.
Yeah, I tried both and it still doesn't show. :T
Userlevel 1
- Employee
- 1631 replies
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10 September 2020
Hey Pedro, is your Tour targeted at the correct customer type? (i.e. users, leads etc.)
Another question - does your Tour show up on a page refresh?
Yeah, to a test user, attached. No, I refreshed couple of times, wait a day, try it with a new user, none.
@pedro h , In your case the best way to fix it ASAP to contact Intercom support via Messenger.
It's a difficult case and without knowing a website or platform URL - it's hard to find what's wrong.
I got lots of replies, but no fine resolution. Maybe I'm missing the basics but I found Intercom extremely hard to use.
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