So, wondering if Intercom has plans to be a bit better about giving a heads up before changing features of a service (for example, "Rules" for Visitor Auto Messages)
Best answer by Eric Fitz
View original
Hi @bookretreats​ , I don't get it, what's exactly changed in Visitor auto messages? 🤔
Â
It's still available (Without any changes) in Outgoing -> Chat -> Create
Â
Maybe you accidentally clicked Inbox -> Automation -> Rules? These rules are created for Support assignment and not related to visitor auto-messages.
Hope this reply will be hepful.
Userlevel 1
- Employee
- 1631 replies
-
14 September 2020
- Answer
Hey @bookretreats​, it sounds like the introduction of this feature caused some problems for you. Could you me an example of how this might have caused issues for you?
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.