How do I change one of our organisations team mates names?
We have a team member set up but they did not use their full name... how do I change their name?
Best answer by Roy
View original
Hello @matt a11, Your teammate needs to change the name by clicking Name -> Edit.
I'm suggesting you create on-boarding documentation for the agents, you can put there all necessary set-up flow for new hires.
You can include there - How correctly config Notifications, Fill Intercom profile fully, Set Two factor authorization and etc.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.