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Why is my CSV export not completed?

  • 16 September 2020
  • 3 replies
  • 7 views

I requested my CSV file of my contacts .. its been over 24 hours . . we have about 21,000 records. Never yet was received to my email, or other emails on our account. Help! Thanks so much.

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Best answer by Eric Fitz 16 September 2020, 17:21

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Userlevel 1

Hi @user322​, it would appear there was an issue with sending to your email address, as the emails were bouncing.

 

However, our Support team have now removed your address from our bounce list - can you try the export again and let me know if it goes through OK this time?

Thanks! Trying again

Userlevel 1

Hey @user322​, did it work OK when you tried it again?

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