Hi! I'm trying to create a conversation on behalf of a newly created contact via a POST Request to `/conversations`, but continue to run into a 404 "user not found" error.
I can retrieve the contact info from the `/contacts/` endpoint, so was expecting to be able to use the "id" or "external_id" to create a conversation for that same user.
Any recommendations would be appreciated
Best answer by Roy
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Hey @tony c, could you share a screenshot of what's returned from the call to the /contacts/ endpoint (taking care, of course, to blur out the customer's email address and any other identifiable information)?
Also, can you share the exact call you're making to the /conversations endpoint to create a conversation for that same user?
Hi Eric, thanks for taking a look. For some context, we want to send a pre-defined message on behalf of a user once the Messenger window launches, and we’re using Javascript.Attached is a screenshot of the response from the /contacts/ endpoint.Here is the call to the /conversations endpoint (currently testing using Postman):
Method: POST
Request URL: https://api.intercom.io/conversations/p>
Headers:
Authorization: Bearer <access token removed>
Accept: application/json
Content-Type: application/json
Request Body:
{
"from": {
"type": "user",
"id": "5f6debfa12dc47ba151753fe"
},
"body": "Hi, can you help me with my order?"
}
\Hi Eric and Roy, thanks for taking a look. For some context, we want to send a pre-defined message on behalf of a user once the Messenger window launches, and we’re using Javascript. Attached is a screenshot of the response from the /contacts/ endpoint.Here is the call to the /conversations endpoint (currently testing using Postman):
Method: POST
Request URL: https://api.intercom.io/conversations/p>
Headers:
Authorization: Bearer <access token removed>
Accept: application/json
Content-Type: application/json
Request Body:
{
"from": {
"type": "user",
"id": "5f6debfa12dc47ba151753fe"
},
"body": "Hi, can you help me with my order?"
}
Hi Eric, thanks for taking a look. For some context, we want to send a pre-defined message on behalf of a user once the Messenger window launches, and we’re using Javascript.Attached is a screenshot of the response from the /contacts/ endpoint.Here is the call to the /conversations endpoint (currently testing using Postman):
Method: POST
Request URL: https://api.intercom.io/conversations/p>
Headers:
Authorization: Bearer <access token removed>
Accept: application/json
Content-Type: application/json
Request Body:
{
"from": {
"type": "user",
"id": "5f6debfa12dc47ba151753fe"
},
"body": "Hi, can you help me with my order?"
}
@tony c , You are misunderstanding something, This response coming from: "https://api.intercom.io/contacts/idquot; when you are trying to Retrieve a contact.
Are you sure that you are sending request to "https://api.intercom.io/conversationsquot;?
I just now tested and it's working.
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