Answered

Can I add more than one ticket using the Zoho Desk integration?

  • 30 September 2020
  • 5 replies
  • 10 views
K

Wondering if the Zoho Desk integration can add additional ticket requests. There is previous conversation tickets showing with no way to add an additional ticket for a new bug/concern.

icon

Best answer by Roy 1 October 2020, 15:16

View original

5 replies

R
Rank
Userlevel 1
Badge

Hello @ken w​ , As I know it's possible to create a ticket from Intercom conversation.

 

Just go to conversation -> Customize and add Zendesk ticket creation there.

Zendesk-create

 

Let me know if this helps.

K

Thanks @roy s11​, but what the issue is, after a ticket is made in that field you show in the picture there is no way to add any additional tickets to that customer from there.

R
Rank
Userlevel 1
Badge

@ken w​ , Then you should contact ZohoDesk to fix it. 

 

This app made by Zoho, so any further feedback about the app should go to them.

Zoho

 

K

Ok was not sure which end it might have been on. Will do Thanks!!!

 

Eric Fitz
Userlevel 1

@ken w​, to add to Roy's points - if you have feedback or questions about any of the apps in our App Store, it's good practice to check who built it. If it was built by Intercom, then our Support team and our community will be well-placed to help you with any questions you might have.

 

If the app was built by a third party, you're best off contacting the support team of that company with any questions you might have. It's also possible that there are other users of this third-party app in our community who may be able to help you!

Reply


Terms & ConditionsCookie settings