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As long as product tours doesn't work on mobile, is this a good practice?

  • 2 October 2020
  • 5 replies
  • 28 views
U

Hi,

I'm building my product's onboarding using series. I found that product tours doesn't work on mobile, so I want to show mobile users a post/chat instead of the tour.

Is this a good practice? Is there a better way for matching mobile/desktop users than checking OS prop?

 

Thanks

 

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Best answer by Titho 7 October 2020, 01:47

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R
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Hello @user358​ , How about mobile carousels? They are made for on-board mobile users.

 

More information can be found here:

https://www.intercom.com/mobile-carousels

https://www.intercom.com/help/en/articles/4164164-onboard-and-nurture-your-app-users-with-mobile-carousels

 

 

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Would add an extra data point on the Post (it may already be there) to use Push rather than the default of whatever platform they land on first - there could be a chance they are on desktop and mobile so the post could send to the desktop experience.

 

Otherwise looks good

U

Thanks for your answer Titho. It's a webapp, so push is not available. Thanks anyways!

U

Hi Roy, thanks for your answer. That would be a good option, but I think is only for native apps and I don't have one. I have just one web responsive platform.

R
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@user358​ In this case, you are totally right. Chat/post - is the best way :)

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