Answered

Can I create my own messenger instead of using the default one that intercom provides?

We need to show the messenger as a section of the web page, not in the iframe/modal. I have tried but didn't get any way to do that. Please help.

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Best answer by Roy 8 October 2020, 01:53

Userlevel 1

Hello @codeclouds , don't fully get your use case here.

But you can create conversations, send/receive replies, close conversation and do many more via Intercom API.

In my experience, we integrated Intercom a long time ago with our central messaging system with customers.

When customers created a message from the web interface, it appeared in our Intercom inbox (Without any messenger).

You are looking to reach the same goal?

Join the Intercom Community 🎉