This is in case of series where I'd like users to not receive product tours in succession.
Best answer by Roy
View originalThis is in case of series where I'd like users to not receive product tours in succession.
Best answer by Roy
View originalHi @user368​ , Of course, there is a difference between "wait for 1 day" and "last contacted > 1 day".Â
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Wait for 1 day - means that Intercom should wait for 1 day and then move to a different task
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Last contacted - are time were you last contacted to user/lead via auto/manual message or reply in a conversation.
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Like if you created a series and send a customer e-mail today, the last contact date will be updated. Meanwhile, if you reply to your customer's conversation, send a manual message or different series to reach them - the last contact date still will be updated.
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Let me know if it's clear now, okay?
Than you
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