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Is it possible to set up transactional messages based on events and use metadata to customise these messages to specific users?

  • 10 October 2020
  • 2 replies
  • 33 views
U

Example:

 

If a user requests a booking with a plumber. We automatically send him a confirmation with his Name, Date requested and plumbing service details selected etc...

 

This could be sent by mail, push or both.

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Best answer by Titho 12 October 2020, 00:49

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Hello @user373​, Welcome to Interconnect 👋

 

You can create an event for Plumber-booking but include metadata inside chat or e-mails is currently not possible. 

 

Here's the solution:

1) You can send Intercom event for Tracking

2) Use create conversation API to send customers details about the order:

https://developers.intercom.com/intercom-api-reference/reference#create-a-conversation/p>

 

Hope this helps.

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If you forced the user to request via a bot using attributes or attributes, you could trigger a response using these attributes.

 

  1. You would need to have them created as a user
  2. Capture attributes
  3. Capture completion event on submission
  4. Create a series that on completion event an email/post is sent with the attributes

 

Conceptually that should do the job?

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