Answered

Why have push notifications on Intercom's iOS app stopped working?

  • 12 October 2020
  • 8 replies
  • 49 views
U

The notifications on Intercoms Conversations iOS app aren't sending anymore - however Android is working fine.

icon

Best answer by Eric Fitz 13 October 2020, 11:41

View original

8 replies

R
Rank
Userlevel 1
Badge

Hello @user379​ , Can you be more specific? I don't understand :/ 

 

Did you mean that Push notification stopped working on your iOS app?

U

No, the push notifications on Intercom's Conversations iOS app weren't coming through to our sales team. This had been happening for a few days, however this morning they're working again.

Eric Fitz
Userlevel 1

Hey @user379​ 👋 this was due to a bug on our end which was resolved last night. Thank you very much for flagging this!

I
Userlevel 1
Badge +1

They still seem to be delayed

U

I don't see the option to manage notifications in the iOS app. Was that the bug @eric f11​?

 

@joshua d​ are you still having issues receiving mobile push?

Eric Fitz
Userlevel 1

Hey @user657​, to clarify - this initial thread was about Intercom push notifications not sending on iOS.

 

Managing notifications is different - it's expect that, for now, you can't do this from our mobile app.

J

We are also getting this issue, has this been resolved?

Settings for push notifications are gone both in the general iOS settings and inside the app.

Eric Fitz
Userlevel 1

Hey @jose g​, have you contacted our Support team directly about this issue? It may be specific to your own configuration.

Reply


Terms & ConditionsCookie settings