Answered

Mobile carousel - how to show it again to a user who has completed the carousel journey

3 years ago
16 October 2020
4 replies
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Paddy
Connector
6 replies

I have set live a mobile carousel as an education screen for a section of my app.

When a user clicks on the screen, they are shown an overview of the screen and what they need to do to make the most of it (its a finance app so this includes linking an account)

Currently the carousel plays when a user first clicks to the screen but when they have 'completed' the carousel it doesnt show again (even if they still match the rules).

I want to show this carousel to all users who haven't completed the goal (link an account) regardless of whether they have completed it before.

Any tips?

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Best answer by Roy 22 October 2020, 12:13

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4 replies

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Roy
Expert User
1152 replies
3 years ago
17 October 2020

Hello @paddy ,

Currently, mobile carousels will send only each matching user at once.

I'm suggesting use Intercom Series to continuously send users a mobile carousel until they reach the goal.

(You can also tag users, who reach the goal or set-up exit rules).

Hope this helps.

Paddy
Author
Connector
6 replies
3 years ago
22 October 2020

@roy s11 can you expand on this a bit?

I have set up a super basic series - if user is on the home screen then show chat 'How can I help?' but it still only plays to users once then when they have completed the chat it doesn't show again (I know its probably v basic but couldn't find info in the support)