Answered

How do I trigger emails to users who have not logged in?

  • 19 October 2020
  • 6 replies
  • 54 views
C
  • Cece
  • New Participant
  • 4 replies

I'd like to send a series of emails to users who have never logged in on our product (i.e. to encourage them to log in and look around), what's the easiest and most reliable way of triggering this on SERIES via the entry rules? Thanks in advance!

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Best answer by mateusz.leszkiewicz 12 March 2024, 15:21

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R
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Hi @cece​ ,

 

You can use "Web sessions" filter for that.

 

Like this one:

seriesHope this helps.

 

C

Big thanks @roy s11​ going to try this out!!

R
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Let me know if you need any help.

 

Don't forget - you can also set-up a goal (Web sessions should become 1) and track success.

 

happy to help = )

 

200

C

Great point thanks @roy s11​, I'm very new to Intercom so looking forward to using this forum as a resource going forward!

A

Sorry to jump in to this thread. @Roy what if I want it to send an email after a certain amount of time? For example, a user who has not logged in after a week. 

mateusz.leszkiewicz
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Hi Andie, It’s Mat from the Support Engineering Team 😀

You can use the Waiting Block in series to wait for the customer to log in to your website and then send them a reminder.

It might look somewhat like this:
 

Please let me know if that was the answer you were looking for 😎

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