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Joe L11New Participant

Unable lto save topics in webhook

I’m trying to create notifications for conversations initiated and/or replied by users. However, I am unable to save the webhook with the selected topic(s). I see a popup that says “Your webhook settings were successfully updated and a test request was sent successfully” but the topics are not saved to the webhook.

darshanhiranandaniNew Participant

Darshan Hiranandani - How to Restrict Outgoing Emails from a Domain with Exceptions?

Hi team I’m Darshan Hiranandani,I'm looking for some advice on implementing restrictions for outgoing emails from a specific domain while still allowing exceptions for designated accounts. Does anyone have experience with this or know the best approach to achieve it? Your insights and suggestions would be much appreciated!

Eren HasipNew Participant

Is there a way to Merge Multiple Tags into One

We have multiple tags created that reference a single issue, is there a quick way to unify them as one tag?

Deb_SSNew Participant

User Journey Mapping (Emails)

Hi,I am rather new to this and would love to understand if I can create user journeys (emails) on Intercom? To explain this better: I want to create journeys for different segments of users basis the actions they take after signing up to our website. For example, a welcome email as soon as they join followed by a mail on day 3 if they are actively using a specific feature.

emmanuelakattoNew Participant

Hi From New Member - Emmanuel Katto

Hi Everyone,I am Emmanuel Katto From Uganda. I just joined this community. Right now exploring intercom resources.I’ll be posting my queries here if i get stuck while using intercom for developers.Thanks!Emmanuel Katto

Joseph D'souzaNew Participant

Best VOIP Integration for Intercom in 2024 ?

Could anyone suggest me the best VOIP Integration for Intercom in 2024 ?

Ted NguyenNew Participant

FIN CSAT score

Hi everyone!If you are using FIN as the chatbot, I’m curious about what is the current CSAT score of your FIN profile. Ours is currently ~50%, and we are not really sure if it’s a good one. Thanks!

Tom WagnerNew Participant

Intercom changing SwiftUI app's accent color?

I am working on a SwiftUI iOS app. Building with the latest SDK (Xcode 15.4) to run on iOS 16 and above. We set our App’s accent color using the Global Accent Color Name build setting. As soon as I include the Intercom Package via SPM our accent color is changed to the default blue. Why is Intercom changing the accent color?

Sergio CampamaNew Participant

Deadlock on +[ICMBridge load]

I’m moving our app from the old AppDelegate to the new SceneDelegate. I’m now seeing this stack trace before my app even gets to run. It seems to be stuck on a lock that never resolves. This is on a test run, is there a way I can disable loading Intercom while running tests? Why on earth is Intercom attempting to load images on a +load, who thought this was a good idea. * thread #1, queue = 'com.apple.main-thread', stop reason = signal SIGSTOP * frame #0: 0x0000000115293fa8 libsystem_kernel.dylib`__psynch_mutexwait + 8 frame #1: 0x00000001155107b0 libsystem_pthread.dylib`_pthread_mutex_firstfit_lock_wait + 80 frame #2: 0x000000011550e2f8 libsystem_pthread.dylib`_pthread_mutex_firstfit_lock_slow + 244 frame #3: 0x0000000115a74aec Intercom`-[IntercomSDK_PINDiskCache isTTLCache] + 20 frame #4: 0x0000000115a7cdbc Intercom`-[IntercomSDK_PINCache(PINRemoteImageCaching) diskCacheIsTTLCache] + 32 frame #5: 0x0000000115a85934 Intercom`-[IntercomSDK_PINRemoteImageManager initWith

Diana TripacSenior Community Program Manager

Merge conversations & tickets- Beta available 🤩

Update- this beta access has now ended and requests will no longer be accepted. Great News! Merge conversations & tickets feature is now available in beta! 🥳 That’s one of the most requested features in the Intercom Community—and now we are here to help you get access to it! If you’d like to get access to the Merge conversations & tickets beta, submit your details on the link below 👇Request beta access now💡 Note: Please allow a few days to get access to this beta after sending the request. You’ll get an email notification once you’ve been opted in. In the meantime, to learn more about the merging tickets and conversations beta, check out this article. 👉 Join the Beta Group to keep up to date with available betas, get early access, and share product feedback.

Joe L11New Participant

Unable lto save topics in webhook

I’m trying to create notifications for conversations initiated and/or replied by users. However, I am unable to save the webhook with the selected topic(s). I see a popup that says “Your webhook settings were successfully updated and a test request was sent successfully” but the topics are not saved to the webhook.

darshanhiranandaniNew Participant

Darshan Hiranandani - How to Restrict Outgoing Emails from a Domain with Exceptions?

Hi team I’m Darshan Hiranandani,I'm looking for some advice on implementing restrictions for outgoing emails from a specific domain while still allowing exceptions for designated accounts. Does anyone have experience with this or know the best approach to achieve it? Your insights and suggestions would be much appreciated!

Deb_SSNew Participant

User Journey Mapping (Emails)

Hi,I am rather new to this and would love to understand if I can create user journeys (emails) on Intercom? To explain this better: I want to create journeys for different segments of users basis the actions they take after signing up to our website. For example, a welcome email as soon as they join followed by a mail on day 3 if they are actively using a specific feature.

Joseph D'souzaNew Participant

Best VOIP Integration for Intercom in 2024 ?

Could anyone suggest me the best VOIP Integration for Intercom in 2024 ?

Tom WagnerNew Participant

Intercom changing SwiftUI app's accent color?

I am working on a SwiftUI iOS app. Building with the latest SDK (Xcode 15.4) to run on iOS 16 and above. We set our App’s accent color using the Global Accent Color Name build setting. As soon as I include the Intercom Package via SPM our accent color is changed to the default blue. Why is Intercom changing the accent color?

Sergio CampamaNew Participant

Deadlock on +[ICMBridge load]

I’m moving our app from the old AppDelegate to the new SceneDelegate. I’m now seeing this stack trace before my app even gets to run. It seems to be stuck on a lock that never resolves. This is on a test run, is there a way I can disable loading Intercom while running tests? Why on earth is Intercom attempting to load images on a +load, who thought this was a good idea. * thread #1, queue = 'com.apple.main-thread', stop reason = signal SIGSTOP * frame #0: 0x0000000115293fa8 libsystem_kernel.dylib`__psynch_mutexwait + 8 frame #1: 0x00000001155107b0 libsystem_pthread.dylib`_pthread_mutex_firstfit_lock_wait + 80 frame #2: 0x000000011550e2f8 libsystem_pthread.dylib`_pthread_mutex_firstfit_lock_slow + 244 frame #3: 0x0000000115a74aec Intercom`-[IntercomSDK_PINDiskCache isTTLCache] + 20 frame #4: 0x0000000115a7cdbc Intercom`-[IntercomSDK_PINCache(PINRemoteImageCaching) diskCacheIsTTLCache] + 32 frame #5: 0x0000000115a85934 Intercom`-[IntercomSDK_PINRemoteImageManager initWith

PacoNew Participant

Using API to capture Lead Data

Is there a way for Lead data to be captured using an API? I’m a little lost and wanted to see if that is even possible.

Pat ThomasNew Participant

Article Help Center

Can I write a help article and use it in other articles?

I want to be able to use a DITA-like structure, where we write short descriptions and then embed that content in multiple help articles. In Framemaker, it’s called Text Insets. We want to be able to easily insert that content in whatever articles it seems relevant (rather than linking to an article) and copy-and-paste doesn’t help, especially when the original content needs to be modified.

Gil LevyNew Participant

How can I fix Jira's fixVersion field to an Intercom ticket?

Using the existing Intercom integration with Jira, I find it to be lacking in functionality.For example, a support agent reports on an issue and the agent raises a customer ticket or a tracker ticket. This action triggers an automation process that creates a bug in Jira.The important link between any support platform and Jira, is the AffectsVersion and fixVersion.I need the support agent to report in Intercom on the Affected Version, which should map to the Affects Version field in Jira.In return, once the development team assigns a fix version to the bug, I require the fixVersion field in Jira to map to a Fix Version field in the Customer or Tracker ticket.Such field doesn’t exist, so I have to create it… but I see no way to map the fixVersion Jira field to any field in Intercom tickets.Appreciate any insights on this matter - or how any of you communicate the Affects Version and Fix Version between your development work to support tickets?

Roy PaalNew Participant

Android crash with Release 7.1.1

Himy intercom is connected with IOS but In android, it is crashing with latest SDK 7.1.1details as below: ClassNotFoundExceptionDidn't find class "androidx.compose.ui.platform.ComposeView" on path: DexPathList[[zip file "/data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/base.apk"],nativeLibraryDirectories=[/data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/lib/arm64, /data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/base.apk!/lib/arm64-v8a, /system/lib64, /system_ext/lib64]]images as: Can you please suggest how can we resolve this issue? Thanks

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