Is there a 3rd party tool out there that can help with this?
(Intercom has an office hours feature, but I'm looking for something that sends out an actual reply in the conversation)
Best answer by Landon
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+5
@mohamed e11 Not exactly sure, because we're not using them, but I think it's possible with https://www.intercom.com/help/en/collections/2094721-automating-interactions-with-custom-bots"alt="http://https://www.intercom.com/help/en/collections/2094721-automating-interactions-with-custom-bots"target="_blank">custom bots.
+1
In the future you'll be able to do something like this, but not at the moment. You might be able to just start a bot with all new convos where the bot simply sends a message that gives an OOO reply. Not 100% sure that would work though. You'd have to dig in. I'll let you know when Bump can handle this use case.
+1
Thanks for the responses, @craig, @kevin b and @user649!
That would be a great feature to have, Landon. I should've added that I'm looking for something that works on conversations created through the API (such as conversations created by Octopods). Unfortunately, custom bots don't run on those conversations, which is why I'm looking for a 3rd party option.
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