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Will an auto message send every time a user matches the sending criteria?

  • 26 October 2020
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R

If I set an ongoing outbound email to "when {{ custom data attribute }} is exactly 1 day ago", will this email send every time the custom data attribute reaches 1 day ago, or will it only send the first time this is the case?

 

Follow up, if it is set to "when {{ custom data attribute }} is less than 5 days", will it send every day when it is less than 5 days, only once from days 1-5, or only once per contact regardless of how many times the custom data attribute is reset and enters this range. Thank you.

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Best answer by Roy 27 October 2020, 08:56

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Hi @rob m11​,

 

Q - Will this email send every time the custom data attribute reaches 1 day ago, or will it only send the first time this is the case?

A - Ongoing e-mail won’t send to more than once.

 

Q - Will it send every day when it is less than 5 days, only once from days 1-5, or only once per contact regardless of how many times the custom data attribute is reset and enters this range

A - Once this user matches the following criteria and segment, Intercom instantly sends an e-mail only once.

 

Hope this helps.

 

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