Answered

How do I recover an archived conversation?

  • 29 October 2020
  • 3 replies
  • 178 views
U
How do I recover an archived conversation?
icon

Best answer by Beth 31 October 2020, 00:09

View original

3 replies

B

Hi @user424​ 👋

 

It's not possible to restore an archived user/lead from within the UI, but there are a few other ways to do this:

 

1: If they return to your site/login again.

2: By adding them back manually with a CSV import.

3: Our team can manually restore a user for you.

 

Once restored, their Intercom profile will be added back to Intercom with all their data and conversations.

 

Let us know if that helps!

U

Thank you, I do need a conversation restored, can you assist me with this?

B

Hey! You'll just need to contact our Support team through the Messenger and we'd be happy to help!

Reply


Terms & ConditionsCookie settings