Answered

Office Hours + Vacation Time

  • 29 October 2020
  • 3 replies
  • 40 views
D

Hey all,

 

I’m a solo shop at the moment and and want to use Intercom.

 

I know I can set Office Hours & reply time - but is there a way to add vacation days or something like that so if I’m out of the office for a few days, Messenger will say something like “Back Thursday” if it’s Monday and I took Monday, Tuesday & Wednesday off?

 

Just trying to manage expectations.

 

Thank you 🙂

 

Dinos

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Best answer by Anonymous 30 October 2020, 14:39

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3 replies

K
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There is no feature in the Messenger settings to do this. But, you could setup a Custom Bot for your vacation days. It might serve the purpose that you're looking for.

A

Hey Dinos,

 

To echo Keerthi, you could use a custom bot like they mentioned.

 

Alternatively you could change the welcome message in your messenger for a few days - people will see this when they open the messenger.

Or if you have access to the showing a special notice feature that could work either.

 

You'll find both these options in the https://app.intercom.com/a/apps/_/messenger"alt="http://https://app.intercom.com/a/apps/_/messenger"target="_blank">messenger settings page.

Screenshot 2020-10-30 at 13.37.20 

Brian

D

Thank you, Bryan & Keerthi! I appreciate both your responses! :)

 

I’ll probably just update my Welcome Message as I currently don’t have custom bots (would love to but it’s a bit pricey for me).

 

Thanks all,

Dinos

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