Answered

Does anyone know the optimum file size for images/gifs on mobile carousels? Some of our images/gifs are taking +3 seconds to load in app

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Best answer by Lisa B11 6 November 2020, 14:08

Hey @user432 👋

Sorry to hear you are having issues with the loading speed for your images. With images in mobile carousels, they should be a max 80x80px.

Let me know if that helps 😊

Userlevel 1

@lisa b11 , Can you also add this information to the Intercom help center?

That's will be helpful, also which image format is better for users.

Hey @roy s11 👋

That's actually a great shout! Will do 👍

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