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ViratNew Participant

Why is my Inbox app throwing a generic error message on the conversation sidebar?

I created an intercom app and installed it on my workspace. The app working well in inbox. However on the right side, I am getting an error like the given screenshot Something went wrong If this problem persists, try contacting the developer of this app for help and support . Can you please help me as to why this error occurs and what do i need to do to fix this.?

User2149Connector

Is there already a timeline on the merging conversations feature?

3 months ago Intercom communicated about a feature to merge conversations in case of doubles.It was mentioned it’s on their roadmap, but no timeline was communicated.Do we already have a view on when this would get implemented?Thanks!

Henrik LeneriusNew Participant

Fin Tips and Tricks- Connect with the Intercom team

How many conversations before you can start optimize Fin?

I’ve had this message from “Phil” since we started using Fin. Can someone give some indication on how many conversations Fin have to be involved in before we can start to work with this? I would like to spend more of the team’s time on improving Fin (vs. just solving tickets themselves), but I struggle a bit to find practical and valuable ways to do so and this seems to be a possible avenue...

Henrik LeneriusNew Participant

Fin AI Agent - Connect with Fin users

Fin pricing/cost vs. closing conversation efficiently

Hi! My initial experience from Fin has been relatively good. Mostly Fin gets it right (great!) or didn’t have enough knowledge to answer the question → customer asked to talk to a human. Also an OK outcome. What I struggle with are a number of cases where I have seen Fin give clearly an incorrect answer, which leads to the customer just abandoning the chat. So not answer the question Fin will ask whether it helped or they would like to speak to a person. As far as I understand, Intercom will declare this a success and charge us the Fin success fee because it didn’t lead to the customer having to speak to a person. This doesn’t feel right. What has been your experience? Have you seen the same? Have you found a way around it?

CM SupportNew Participant

Customize the after hours bot message

Rather than having the standard, we will get back tomorrow message that I have turned on, I'd like our bot to let clients know of our exact office hours. Basically, if anyone contacts our Messenger outside of our office hours, how can I customize the message?

Francisco GomesNew Participant

Article Help Center

Articles on Target audience tags

We looked at the article for target audience.Tags are not used there and the logic does not seem to apply to us.We can’t get access depending on the tags we have, like super users don’t have access to the articles we’re making available to them(we added their tag)

Aaron LifshinNew Participant

Add BCC to intercom email

Is it possible to add bcc to an outgoing email from Intercom?

Deniz OguzNew Participant

What features does intercom have to make communication more accessible for individuals with disabilities using assistive technology?

Assistive technology can make communication more accessible for individuals with disabilities who want to use digital messaging. Some examples below: Text-to-Speech (TTS) Software Speech Recognition Software Braille Displays Accessible Messaging Apps Predictive Text and Auto-Correct Audio messaging supportAre there any of the above examples or possibly anything else that Intercom has which can benefit users of assistive technology?

Terrence KoonceNew Participant

Apps & Integrations

Any detailed documentation on setting up Azure SSO with Intercom?

Any detailed documentation on setting up Azure SSO with Intercom?

Johan ONew Participant

How do I trigger events on company level

Hi, I'm a little new to intercom but would like to work wtih it in a very technical automated way. We would like to be able to insert events that happen on the company level, and then trigger some emails / notifications to specific types of users (eg has ADMIN label) based on that event happening. So for example: Company onboards in our own system with a number of usersWe create the company entity in intercomWe create the user entities in intercom and associate them with the companyWe throw an event to intercom that the company "has_been_onboarded"Intercom rules pick up the event and send emails only to ADMIN users that welcomes them to our service So here the event is on the company level, but it should trigger an email to specific types of users within the company. Is this possible? A few quick tips & pointers would be really appreciated! /Johan

Henrik LeneriusNew Participant

Fin Tips and Tricks- Connect with the Intercom team

How many conversations before you can start optimize Fin?

I’ve had this message from “Phil” since we started using Fin. Can someone give some indication on how many conversations Fin have to be involved in before we can start to work with this? I would like to spend more of the team’s time on improving Fin (vs. just solving tickets themselves), but I struggle a bit to find practical and valuable ways to do so and this seems to be a possible avenue...

Deniz OguzNew Participant

What features does intercom have to make communication more accessible for individuals with disabilities using assistive technology?

Assistive technology can make communication more accessible for individuals with disabilities who want to use digital messaging. Some examples below: Text-to-Speech (TTS) Software Speech Recognition Software Braille Displays Accessible Messaging Apps Predictive Text and Auto-Correct Audio messaging supportAre there any of the above examples or possibly anything else that Intercom has which can benefit users of assistive technology?

Terrence KoonceNew Participant

Apps & Integrations

Any detailed documentation on setting up Azure SSO with Intercom?

Any detailed documentation on setting up Azure SSO with Intercom?

eTaskunNew Participant

The error about incorrect threads using in Xcode 14

Hi! When building the application in Xcode 14.0 b6, it shows the following error:Thread Performance Checker: Thread running at QOS_CLASS_USER_INITIATED waiting on a lower QoS thread running at QOS_CLASS_DEFAULT. Investigate ways to avoid priority inversions PID: 743, TID: 31796 Backtrace ================================================================= 3 Intercom 0x000000010440805c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80944 4 Intercom 0x0000000104407e48 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80412 5 libdispatch.dylib 0x0000000103c2a04c _dispatch_client_callout + 20 6 libdispatch.dylib 0x0000000103c2bbbc _dispatch_once_callout + 136 7 Intercom 0x0000000104407de0 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80308 8 Intercom 0x0000000104403d5c IntercomSDK_PINRemoteImageManag

Shauna O12New Participant

How do I delete Ticket Attributes?

I created a few ticket attributes as test ones but I want to delete these now. How do I do that?

Ozan YNew Participant

Contacts & Companies

Add Plan to Company

I can not see any plan. Actually I don't find how to add plan to Intercom.

User2062New Participant

Messages & Series

Can we see exact date and time when our outbound message was read by the user?

HI. can we see when an outbound chat message was read by the user? We send out important info that sometimes the customer says they didn't see, yet the message shows as seen. Can i tell when that message was read? Not after last seen info. Thanks.

Ligia AugustoNew Participant

Messages & Series

Building digital customer journey

Hey! I am revamping our digital-led onboarding and adoption journeys in Intercom. I would love to see the series you are building and what kind of campaigns you normally create.Onboarding:We have a big series that includes emails, in-app, and interventions from our Scale CSMs (pool model)We created different onboarding milestones, and if customers are not achieving them, we have different paths and different interventionsAdoption:I am creating different series to send in-app and email interventions when customers are stuck or not reaching specific milestones according to our customer journeyIf anyone is open to chat about that and exchange ideas, let me know!

User1887New Participant

Can I change the "Bot" text at the bottom of the Operator Name? I want it to say something like - "Customer Service".

Darrell N12New Participant

I have created two custom bots for landing pages that should be triggered when a customer opens messenger. I am not able to get them to work. Any common issues or errors I should know about?

I have 2 custom bots that are set to when a customer opens messenger on 2 different landing pages. I have tried to utilize the "when currently URL is" and "when current URL contains" with no luck on either page/bot. When I recreated the bot and used "when customer visits your site" the bot works. Our marketing and sales team do not want the translucent pop up that this creates. they only want this bot to work if the customer opens the messenger. Is there something I should be looking out for? Maybe a simple setting or set up piece that I'm overlooking? any help would be greatly appreciated.

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