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Why is the Product Tours builder telling me that the Messenger is not installed?

  • 19 November 2020
  • 2 replies
  • 17 views
U

hello! I have an error message when I try to set-up a new product tour. It says to check that Messenger is set-up on the URL but it should be normally.

Thanks

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Best answer by User488 23 November 2020, 11:58

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R
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Hi @user488​ , Can you confirm that Intercom messenger installed on this web-site?

U

@roy s11​  hi!

Thanks for your answer.

Yes I confirm. I've been in the loop with Intercom's support team. It seems to be a bug on their side as it's working well with some of my co-workers!

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